Hey Eric, we are running SMAART Suite 9.6.4 - should be the latest one! We do have logging on, we tried restarting the computer, turned logging off/on again and unfortunately no luck. I brought up the dashboard on a different laptop and it says the relay has failed completely even though our main computer running dashboard says it's fine. I'm going to completely wipe that connection and start over and see. I'll keep you updated!
Gotcha, I'll do some more investigation on this today.
Hey Eric - easy fix lol. I moved the relay to a different computer and did a new port number. Seemed to fix it!
Great! I'm working on gathering a troubleshooting doc for Smaart since there's a couple settings that need to be enabled to get it working correctly. Glad you got it fixed and my apologies I wasn't able to get that doc done in time.
We're investigating this now!
Hey there, what version / edition of SMAART are you running? We currently support SMAART Suite version 9. Also the SPL logging needs to be on or SMAART doesn't send the SPL data over the network.